Terms & Conditions CT100 – Malaysian Online Casino Platform User Agreement

1Member Eligibility & Account Registration

To register and use the CT100 platform, you must meet all of the following eligibility requirements at all times:

• You are at least 21 years old at the time of registration and at all times while using the CT100 platform.
• You are registering as an individual on your own behalf, and not on behalf of any other individual or corporate entity.
• You are not on the self-exclusion list of any recognised responsible gambling programme.
• The use of online casino platforms is lawful under the laws of your jurisdiction.
• You are not acting as an agent or intermediary for any third party while using the CT100 platform.

During registration, you are required to provide accurate, complete and up-to-date information, including your full name, date of birth, mobile number and an active email address. CT100 reserves the right to request identity verification documents at any time to ensure the information provided is genuine. Failure to submit the requested documents within the specified timeframe may result in account suspension until the verification process is complete.

2CT100 Account Management

Each player is fully responsible for keeping their CT100 account login credentials secure. This includes their password, two-factor authentication (2FA) codes, and any other security information associated with their account.

• Do not share your CT100 account password with anyone, including family members or friends.
• CT100 will never ask for your full password through any communication channel, including email or live chat.
• You are responsible for all activity that takes place in your CT100 account, including activity carried out by others if you share your login credentials.
• If you suspect your account has been compromised, contact the CT100 support team immediately at [email protected].

CT100 reserves the right to restrict transactions or temporarily suspend an account if unusual activity is detected while an internal investigation is conducted. This is a protective measure in the player's own interest and does not constitute a penalty.

3Deposits, Withdrawals & Financial Transactions

CT100 offers a range of local Malaysian payment methods for players' convenience. All financial transactions on CT100 are subject to the following policies and procedures:

Accepted Payment Methods:

• Touch 'n Go eWallet – Deposits and withdrawals available; credited instantly.
• GrabPay – Instant deposits; withdrawals processed within 10–30 minutes.
• DuitNow – Instant transfers to all major Malaysian banks.
• Boost – Deposits and withdrawals available with fast processing.
• ShopeePay – Deposits available; withdrawals processed within 10–30 minutes.
• FPX (Maybank2u, CIMB Clicks) – Internet banking; withdrawals to a bank account within 30 minutes to 2 hours.

All deposits must be made using a payment method registered in the player's own name. CT100 reserves the right to hold or return deposits originating from unrecognised third-party sources as an anti-money laundering precaution. For withdrawal requests, players may be required to complete an identity verification process (KYC) before their first withdrawal or withdrawals exceeding a certain amount are approved.

CT100 does not charge fees for deposits or withdrawals within standard limits. However, third-party payment providers may apply their own charges, which are beyond CT100's control. Players are advised to review their e-wallet provider's terms before making any transactions.

4Bonuses, Promotions & Loyalty Programme

CT100 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions outlined in each promotional offer. The following general terms apply to all CT100 bonuses unless otherwise stated:

• Each bonus may only be claimed once per player, household, or shared IP address, unless stated otherwise.
• Wagering requirements must be met in full within the specified validity period before any portion of the bonus balance can be withdrawn.
• CT100 reserves the right to forfeit any bonus awarded if there is evidence of abuse, including wagering in patterns designed to meet rollover requirements without genuine risk (e.g. low-risk betting that goes against the spirit of the bonus offer).
• Bonuses that have passed their validity period cannot be reinstated and will be automatically removed from the player's bonus balance.
• Bonus value cannot be transferred between accounts or converted directly to cash without first satisfying the wagering requirement.

5Game Rules & Technical Outcomes

All games on the CT100 platform use a Random Number Generator (RNG) system that has been independently audited and certified for fairness. The outcome of every game round is final and cannot be disputed solely on the grounds of dissatisfaction with the result.

• In the event of a technical disruption or system failure during an active game, CT100 will process and settle the game based on the system records saved at the moment the disruption occurred.
• CT100 reserves the right to void any game round or session affected by a severe system failure and refund the player's original stake.
• The use of automated software (bots), AI-driven decision-making tools, or any method that provides an unfair advantage is strictly prohibited and may result in immediate account termination.
• CT100 reserves the right to restrict access from certain geographical regions without prior notice where required by legal compliance obligations.

Any dispute relating to a game outcome must be submitted to the CT100 support team within 72 hours of the disputed event. CT100 will thoroughly investigate every complaint based on stored system logs. The decision of the CT100 compliance team following an investigation is final.

6Responsible Gaming at CT100

CT100 is fully committed to the principles of responsible gambling. We believe that casino entertainment should always remain a controlled and enjoyable activity. Players at CT100 have access to the following responsible gambling management tools at any time:

• Deposit Limits – Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit – Set a limit on the amount of losses permitted within a defined period.
• Play Time Reminders – Receive a notification when your gaming session reaches the duration you have set.
• Temporary Self-Exclusion – Suspend your account for a period of 24 hours, 7 days, 30 days, or 6 months.
• Permanent Self-Exclusion – Permanently close your account and request that CT100 block you from re-registering.

Any limits set by a player take effect immediately and cannot be reduced until the relevant cooling-off period has ended. Players who activate permanent self-exclusion may not re-register with CT100, even using different details. If you need support regarding problem gambling, please visit the Responsible Gaming us for guidance and available support resources.

7Privacy, Data Protection & Confidentiality

CT100 takes the protection of players' personal data very seriously. All personal information collected during registration and use of the CT100 platform is processed in accordance with our applicable Privacy Policy. The key privacy principles at CT100 are as follows:

• Players' personal information is stored on servers protected by 256-bit SSL encryption and cannot be accessed by unauthorised parties.
• CT100 does not sell, rent, or share players' personal data with any third party for marketing purposes without the player's explicit consent.
• Financial transaction data and game history are stored securely for the period required to fulfil legal and regulatory obligations.
• CT100 reserves the right to use anonymised game data for analytics and platform improvement purposes.

For more information on how CT100 collects, uses and protects your personal data, please read our Privacy Policy in full. If you have any questions or concerns regarding the privacy of your data, please contact us at [email protected].

8Account Suspension, Closure & Termination

CT100 reserves the right to suspend or terminate any player's account without prior notice in the following circumstances:

• There is evidence or reasonable suspicion that a player is involved in fraud, money laundering, or other illegal activities.
• Players found to hold multiple accounts or to be operating within an organised group betting syndicate.
• Players use automated software, bots or other technical means to gain an unfair advantage on the CT100 platform.
• Players who provide false information during registration or the identity verification process.
• There are attempts to exploit technical errors or vulnerabilities within the CT100 system in an irresponsible manner.
• Players who behave rudely, make threats, or harass support staff or other players through any CT100 communication channel.

If your account has been suspended for reasons other than a clear breach of terms, you have the right to submit an appeal within 30 days of the suspension date. Appeals must be sent by email to [email protected], including your account details and a full description of your situation. CT100 will review every appeal thoroughly and provide a response within 14 business days.

9Liability Limits & Disclaimer

CT100 provides this platform on an "as is" basis and makes no warranties regarding continuous availability, accuracy of information, or the platform's suitability for any particular purpose unless expressly stated otherwise. Players use the CT100 platform at their own risk and bear full responsibility for the gaming decisions they make.

• CT100 is not liable for any financial losses incurred by players as a result of game outcomes, even where a technical disruption subsequently occurred and was resolved.
• CT100 is not liable for any indirect, incidental, or consequential losses arising from the use of, or inability to use, the platform.
• Players are solely responsible for ensuring that their use of the CT100 platform complies with the laws applicable in their jurisdiction.

10Governing Law & Dispute Resolution

These Terms & Conditions are interpreted and enforced in accordance with the laws applicable to the operations of the CT100 platform. Any dispute arising from or relating to the use of the CT100 platform, including disputes concerning payments or game outcomes, shall first be resolved through CT100's internal complaints process as described in Section 8 above.

CT100 is committed to resolving every dispute in a fair and transparent manner. We encourage players to contact us directly before taking any other action. Our support and compliance team operates 24/7 and is always ready to help you resolve any issue promptly and effectively.

CT100 reserves the right to amend these Terms & Conditions at any time. The latest version of the Terms & Conditions will always be available on this page. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the CT100 platform following any changes to these terms will be deemed as the player's acceptance of the updated terms.