CT100 FAQ – All the Answers You Need

The minimum age to register and play at CT100 is 21 years old. This is a non-negotiable requirement. CT100 uses an age verification system and KYC (Know Your Customer) process to confirm a player's age before their first withdrawal is processed. If there is evidence that an account is owned or used by an underage individual, the account will be suspended immediately and the balance forfeited in accordance with CT100's Terms & Conditions.

No. CT100 only permits one account per individual or household. Holding multiple accounts is a serious violation of CT100's Terms & Conditions. Our automated detection system actively identifies duplicate accounts based on various parameters including IP address, device information, registration details, and payment methods. Any confirmed duplicate accounts will be suspended and all balances may be forfeited. If you are experiencing issues with an existing account, please contact CT100 support at [email protected] for assistance in resolving the matter.

Go to the Log In and click the "Forgot Password?" link. Enter the email address registered to your CT100 account and the system will send a reset email within minutes. Click the link in the email to set a new password. If the email doesn't arrive within 10 minutes, check your spam folder. If the issue persists or you can't remember the email used during registration, contact CT100 support at [email protected] with your account details such as your username and registered phone number.

For KYC identity verification — required before your first withdrawal is processed — you will need to provide a copy of your MyKad (front and back) or a valid passport, along with recent proof of address such as a utility bill, bank statement, or official letter showing your name and address. All documents must be clear and legible. The KYC process typically takes 1–2 business days. Your documents are kept strictly confidential in accordance with CT100's Privacy Policy.

The minimum deposit at CT100 is RM10 — a very reasonable amount that lets anyone experience CT100 without committing a large sum. The maximum deposit limit varies depending on the payment method used and any personal deposit limits you have set in your account settings. If you'd like to know the specific maximum for a particular payment method, contact CT100 support for the latest information.

Most deposits at CT100 are processed instantly or within just a few minutes. Deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow typically arrive within 1–5 minutes. FPX (internet banking) deposits may take slightly longer depending on your bank's processing time. If your deposit hasn't been credited after 30 minutes, keep your proof of transaction (reference number, screenshot) and contact CT100 support at [email protected] for an immediate check.

CT100 does not charge any additional fees on deposits — you receive the full amount you deposit into your gaming account. However, some e-wallet providers or banks may apply their own transaction fees; these are charges from the payment provider's side, not from CT100. Check your payment provider's terms for more details on any fees they may apply.

The minimum withdrawal at CT100 is RM30. There is no overly restrictive maximum withdrawal limit; however, very large withdrawals may require additional verification and may be processed across multiple transactions. To ensure your withdrawal is processed smoothly, make sure your account has completed full KYC verification and that your chosen withdrawal method matches the one used for your deposit.

Withdrawals may be delayed or rejected for several reasons: KYC verification is incomplete, bonus wagering requirements have not been met, the payment account details do not match the name on the CT100 account, or a withdrawal was requested very shortly after a deposit with insufficient gameplay activity. If your withdrawal is rejected, you will receive an email notification stating the reason. Contact CT100 support at [email protected] with your withdrawal reference number for clarification and further assistance.

A wagering requirement is the total amount you must wager before a bonus can be converted into withdrawable cash. For example, if you receive a RM50 bonus with a 10x wagering requirement, you must place bets totalling RM500 (RM50 × 10) before the bonus balance can be withdrawn as cash. Wagering requirements are standard practice in the online casino industry, and full details for each CT100 bonus can be found in the Terms & Conditions. Please read these terms carefully before claiming any bonus.

Yes, you have the option to decline any bonus offered by CT100 and play entirely with your own deposited funds, free from any associated wagering requirements. This is your right as a player. If you have already accepted a bonus but wish to remove it, contact CT100 support before placing any bets — we can process bonus removal requests subject to certain conditions. Playing without a bonus often gives you greater flexibility for faster withdrawals.

Yes, the CT100 platform is fully optimised for mobile use. You can play on an Android phone using Chrome or Firefox, an iPhone using Safari or Chrome, or an Android tablet or iPad — with no additional app downloads required. CT100's website uses responsive technology that automatically adapts the display to fit your device's screen size. Game quality and loading speeds are optimised for both 4G/5G connections and home WiFi in Malaysia.

RTP stands for "Return to Player" — the percentage of total bets that is theoretically returned to players over the long term. For example, a slot with 96% RTP means that on average, for every RM100 wagered, RM96 is returned as winnings over time. It's important to understand that RTP is a long-term statistical value, not a guarantee for any single session — it does not mean you will definitely win RM96 from every RM100. Each spin is random and independent. CT100 features games with competitive RTP rates that are independently audited to ensure fairness.

Yes, all games on CT100 use an RNG (Random Number Generator) system that is independently audited by accredited third parties. The RNG ensures that every spin, card hand, or game outcome is entirely random and cannot be manipulated by anyone — including CT100 itself. These independent audits are conducted regularly to verify the integrity and fairness of all games. CT100 is committed to fair play because player trust is the foundation of our platform.

Act immediately: change your password right away using the "Forgot Password?" function on the login page, review your account transaction history for any activity you did not carry out, and contact CT100 support at [email protected] or via 24/7 live chat to report the situation. Our team will freeze the account while an investigation is conducted if necessary, and will help you regain full control of your account. Please have your identification information ready for the identity verification process.

No, this is not the legitimate CT100. CT100 has never and will never request your password, credit card details, or any other sensitive information via WhatsApp, Telegram, email, or any other communication channel. If you receive any such message claiming to be from CT100, it is a fraudulent attempt (phishing or scam). Do not click any links, do not provide any information, and report it to CT100 support at [email protected] with the message details so we can take action.

Don't be ashamed to seek help — it's a sign of strength, not weakness. You can reach CT100's support team, who are specially trained in responsible gambling, via live chat on the platform or by emailing [email protected] at any time, in Bahasa Malaysia. Our team will help you activate the appropriate controls, set up a Time-Out, or process a self-exclusion if needed — all handled with complete confidentiality and without judgement. You can also seek external support from professional counsellors or local Malaysian mental health services.

When you apply for permanent self-exclusion at CT100, there is a 24-hour cooling-off period before it takes effect — giving you one last opportunity to reconsider your decision. After 24 hours, the account is permanently closed. Any eligible cash balance in your account (excluding bonus balances that have not met wagering requirements) will be processed for withdrawal to your payment account within 5 business days. Once permanent self-exclusion is in effect, it cannot be reversed, and CT100 will take active measures to prevent any re-registration attempts using the same details.